Privacy Policy

Last Updated: October 2026

At Indian Tisane (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal data of our visitors and customers worldwide. This Privacy Policy outlines how your personal information is collected, used, shared, and safeguarded when you visit or make a purchase from indiantisane.com (the “Site”).

Indian Tisane operates as a direct-to-consumer brand under our registered corporate and export entity, Yogis Herbs (Pollachi, Tamil Nadu, India).

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1. Information We Collect

When you interact with our Site, we collect certain categories of personal data to deliver our products and provide a seamless shopping experience:

• Order & Customer Details: When you place an order, we collect your full name, billing address, shipping address, email address, and phone number.
• Payment Information: All financial transactions are securely processed via certified third-party payment gateways (such as PayPal). We never store, process, or have direct access to your credit or debit card numbers.
• Device & Technical Data: As you browse the Site, we automatically collect details including your IP address, browser type, operating system, referral URLs, time zone, and pages viewed.
• Communications: Any inquiries, feedback, or messages sent via our contact forms or email (hello@indiantisane.com).

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2. How We Use Your Information

We use your personal data for clear operational and fulfillment purposes:

• Fulfillment & Shipping: Processing your orders, generating export declarations, and arranging international courier transit directly from our facility in Pollachi, India.
• Customer Support: Providing shipment tracking updates, order confirmations, and addressing product inquiries.
• Fraud Prevention & Security: Screening transactions for potential risk, unauthorized activity, or fraudulent payments.
• Store Optimization: Analyzing aggregated visitor browsing behavior to enhance site speed, catalog navigation, and user experience.
• Direct Marketing: If you opt in to our updates, we may occasionally share seasonal tisane harvest announcements or wellness guides. You may unsubscribe at any time using the link in the email.

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3. Cookies & Tracking Technologies

Our website uses cookies (small text files placed on your device) to facilitate site functionality, cart memory, and performance analytics:

• Essential E-Commerce Cookies: Necessary for core shopping functions, such as remembering items placed in your cart, maintaining session states during checkout, and localized currency selection.
• Performance & Analytics Cookies: Help us understand aggregate visitor flows so we can optimize loading speeds and layout usability.
• Managing Cookies: You can modify your browser settings to decline or clear cookies at any time. Please note that disabling essential cookies may impact checkout functionality.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share necessary data strictly with trusted third parties required to execute your order:

• Logistics & Courier Partners: Authorized cross-border shipping providers (including Shiprocket, Shipglobal, Delhivery, and Aramex) receive your delivery address and contact information solely to clear customs and deliver your parcel.
• Payment Processors: Transaction records are handled through our secure payment gateway (PayPal) under our licensed merchant facility.
• Statutory Authorities: Disclosed only if mandatory to comply with foreign trade regulations, export customs declarations (such as Icegate manifests), or lawful governmental directives.

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5. International Data Transfers

Because orders are fulfilled and dispatched directly from origin in Pollachi, Tamil Nadu, India, placing an order on indiantisane.com involves the cross-border processing of your information. We maintain standard data protection practices, SSL encryption, and security controls across all channels to safeguard your data.

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6. Your Rights (GDPR & Global Standards)

Depending on your location (including the European Union, United Kingdom, and United States/California), you hold specific statutory rights regarding your personal information:

• Access: The right to request copies of the personal data we hold about you.
• Rectification: The right to request corrections to incomplete or inaccurate records.
• Erasure: The right to request deletion of your personal records, subject to statutory bookkeeping, customs, and tax audit laws.
• Opt-Out: The right to withdraw consent for marketing communications at any point.

To exercise any of these rights, email us at hello@indiantisane.com.

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7. Data Retention

When you make a purchase through the Site, we retain your order information for our operational customer service records, accounting, and mandatory Indian statutory export records unless and until you request that this data be removed.