Shipping & Delivery Policy

Last Updated: October 2026

At Indian Tisane, every botanical blend is freshly packed and dispatched directly from origin at our licensed facility in Pollachi, Tamil Nadu, India. We ship worldwide via reputable international courier and postal networks to ensure our whole-herb tisanes reach you with their natural freshness, aroma, and potency preserved.

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1. Order Processing & Dispatch Timelines

• Fresh Preparation & Packing: Orders are freshly packaged, inspected, and handed over to our international logistics partners within 24 to 48 business hours (Monday through Friday, excluding Indian national holidays).
• Order Cut-Off: Orders placed on weekends or public holidays are processed the next business day.
• Dispatch Notification: Once your parcel is scanned into the international logistics network, you will receive an automated email containing your dedicated Tracking Number and carrier portal link.

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2. International Delivery Estimates & Carriers

Transit times vary by destination country and customs clearance. The estimated delivery windows below apply once your parcel departs our Pollachi facility:

*Please note: Transit estimates are indicative and may occasionally be influenced by peak holiday volume, severe weather events, or mandatory customs clearance procedures at destination ports.

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3. Tracking Your Shipment

• As soon as your parcel is manifested through our global logistics partners (Shiprocket, Shipglobal, Delhivery, or Aramex), you will receive an email containing your tracking link.
• Once the parcel arrives in your destination country and clears local customs, milestone scans continue updating directly through the assigned last-mile carrier (such as USPS in the US, Royal Mail in the UK, or Aramex in the Middle East).

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4. Customs, Import Duties & Taxes (DDU)

All international orders from indiantisane.com are shipped on a Delivered Duty Unpaid (DDU / DAP) basis:

• Botanical Classification: Our products are 100% whole botanical food/beverage infusions complying with standard international agricultural frameworks. Most countries permit personal-use tisanes without duty up to specified de minimis value limits.
• Customer Responsibility: Any destination customs duties, local VAT/GST, clearance handling fees, or border inspection tariffs imposed by destination authorities are the sole responsibility of the recipient.
• All packages are dispatched with statutory export declarations (CSB-V / Icegate electronic customs paperwork). We cannot mark commercial shipments as gifts or alter declared invoice values.

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5. Address Accuracy & Delivery Requirements

• Please provide a complete physical street address and an active local phone number during checkout so local couriers can coordinate delivery if needed.
• International express carriers generally cannot deliver to unattended P.O. Boxes or APO/FPO military addresses.
• If a parcel is returned to origin due to an incorrect address entered at checkout or unpaid destination customs fees, reshipment costs will be the responsibility of the customer.

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6. Damaged or Lost Shipments

• Damaged Parcels: If your parcel arrives visibly damaged or tampered with, take photos of the outer shipping box and contents, and email us within 48 hours of delivery at hello@indiantisane.com for an immediate replacement or refund.
• Lost Parcels: If tracking shows no movement for more than 21 business days beyond estimated delivery windows, notify us. Once confirmed lost by the carrier, we will promptly issue a free replacement shipment or full refund.