Contact & Legal Information

Last Updated: October 2026

Indian Tisane is a premium botanical brand dedicated to crafting pure, whole-herb loose infusions. We are committed to complete operational transparency, ethical sourcing, and global regulatory compliance across every step of our supply chain.

---

1. Customer Care & Inquiries

For questions regarding our botanical blends, ongoing order tracking, brewing advice, or international delivery:

• General Support & Orders: hello@indiantisane.com
• Response Time: We aim to reply to all inquiries within 24 to 48 business hours (Monday through Saturday).
• Operational Hours: 9:00 AM – 6:00 PM IST (Indian Standard Time, UTC +5:30)

---

2. Legal Entity & Exporter of Record

This website (indiantisane.com), its commercial operations, and direct-to-consumer cross-border sales operate under our licensed parent entity:

---

3. Manufacturing & Quality Compliance

Every botanical blend is processed, hygienically packed, and dispatched from origin with strict adherence to international quality management and food safety standards:

• Manufacturing & Packing Facility: FounditGood, Cleanroom Botanical Processing Facility, Pollachi, Tamil Nadu, India.
• Statutory Licensing: Operates under a valid FSSAI Central License for botanical food processing and export.
• Quality & Hygiene Standards: Adheres strictly to Good Manufacturing Practices (GMP) and ISO 22000 Food Safety Management System parameters.
• Product Classification: 100% whole botanical food/beverage loose-leaf tisanes, free from artificial additives, synthetic flavors, and chemical preservatives.

---

4. International Trade & Regulatory Registrations

All outbound international shipments strictly comply with foreign trade regulations and export declarations:

• Import Export Code (IEC): Registered with the Directorate General of Foreign Trade (DGFT), Government of India.
• Customs & Electronic Declarations: Icegate (Indian Customs Electronic Gateway) compliant CSB-V postal and express air courier manifests.
• Export Logistics Partners: Shiprocket, Shipglobal, Delhivery Cross-Border, and Aramex.

---

5. Online Dispute Resolution

For international customers seeking dispute settlement, we encourage contacting us directly at hello@indiantisane.com. We take customer satisfaction seriously and will work directly with you to ensure a fair resolution regarding any product or transit concern.